The City of Wenatchee offers the following convenient payment options:
Payment in person: City Hall, located at 301 Yakima Street, Wenatchee
Payments by mail: City of Wenatchee, PO Box 519, Wenatchee, WA 98807
Payments using your bank online bank bill pay and select "City of Wenatchee"
Automatic payments via checking account: completed authorization form is required. For questions call (509) 888-3600 and select option 1. Autopay Sign Up Form
Online Credit/Debit payments: make one time or set up automatic recurring payments
Payments made by phone made using a Credit/Debit card and calling City Hall at (509) 888-3600 and selecting option 1
Electronic Billing (Ebill)
The City of Wenatchee has the ability to deliver your utility bill electronically through email. If you would like to participate in Ebill please notify the Utility Billing Department by email at Business@wenatcheewa.gov.
The City requires customers present a valid United States issued form of identification when applying for utility services. If you are a tenant applying for service, a lease is also required. The City must also have a Landlord Authorization Form signed and on file.
A new account is set up any time a different responsible party resides in or manages a service address. A new account set up fee of $10 will be billed to the account and appear on the first utility bill. This fee is nonrefundable.
To apply for service, a customer should go to City Hall Utility Customer Service located at 301 Yakima Street. If unable to apply for service in person, customers may also apply by email. using the Utility Change Order Form. To do so, please complete the form and email it us at business@wenatcheewa.gov. The account is not set up until a Utility Change Order or UtilityChangeOrder_Spanish is provided along with a valid U.S. issued photo identification.
The City may require a utility deposit equal to 2 average utility bills if the customer account is consistently delinquent and/or in the case of bankruptcy. The deposit will be applied to the customer’s account after 12 months of good payment history from the time the deposit is receipted. If the customer closes the account before this time, the deposit will be applied to the closing bill and any excess will be refunded.
The City offers a senior/disabled low income discount for qualifying utility customers. For more information about the program, please call Utility Customer Service or read about the requirements in the City's Code. Senior/Disabled Information.
As a landlord, you are ultimately responsible for the utility bill associated with your rental property. The utility bill will be mailed to you unless you complete a Utility Owner Authorization Form, which authorizes the City to bill your tenant directly. Landlord auth form However, you are still responsible for the amount due in the event your tenant does not pay the bill. Landlords or authorized property managers receive a disconnect notice if/when the bill is past due.
It is City policy not to disconnect water when the tenant moves out. Water will only be disconnected upon authorization from the property owner or an authorized property manager.
If you are moving and need to close your current account, please call City Hall at (509) 888-3600 and select option 1 or email business@wenatcheewa.gov. If you are a water customer, the City will schedule a final read for the water meter and bill for water consumption through that date. You will also be billed pro-rated base fees for all other utility services up to the closing date. Water service will not be disconnected. Failure to notify the City that you are vacating the property means you may continue to be responsible for the services for the address.